Go to our website, under the “ Rent” section. Choose your pick-up and return dates, the bike type, and your desired size. Once all these fields are filled in, you’ll see if the bike is available.

If the bike is available, click “Check-out” to make the payment. You’ll receive a confirmation email.

Let us know if your pick-up time changes between booking and the actual pick-up so we can be sure to be there!

• Trekking bikes (with high or low bar)

Comfortable and reliable steel frames with flat handlebars. Ideal for paved roads but also suitable for gravel or cobblestone sections. This bike suits everyone, even if you are not experienced with cycling.

Model: INTEC T07 — Deore 3×10-speed drivetrain, V-brakes, Schwalbe Marathon 700×38 tires, rear rack for two 20L panniers, dynamo-powered lighting, mudguards.

• Touring bikes (Randonneuse)

The randonnneuses are made out of steel too, which makes them comfortable on uneven roads even when its loaded. A dropbar, hydraulic disc brakes and the tires makes this bicycle more sporty. However it’s still suitzble for every semi-experienced rider. 

Ideal for paved roads but also suitable for gravel or cobblestone sections.

Model: INTEC F010 Randonneur — GRX 2×11 drivetrain, hydraulic disc brakes, 622×40 (28”) Schwalbe G-line tires, rear rack for two 20L panniers, dynamo-powered lighting, mudguards.

• Gravel bikes

The gravelbikes are made out of aluminum. This makes them our lightest bike. As a result of that, we don’t mount a rack on it to have optimal steering performance. A framebag and saddlebag offers enough volume to go lightweight bikepacking. Suitable for most riders that like a sporty ride on an agile bicycle.
Bikepacking bags available for rent.

Model: INTEC GX2 — GRX 2×11 drivetrain, hydraulic disc brakes, 622×40 (28”) Schwalbe G-line tires.

It’s not possible to fit ‘classic’ rear panniers on this bike, but we rent bikepacking bags that hook onto the saddle and frame.

• 2 electric bikes

Trekking-style e-bikes with pedal assist.

Model: Batavia Dinsdag e-GO, 500 Wh battery, 700×47 tires.

• 1 PINO tandem

The Pino is not a classic tandem: the pilot sits at the back, and the passenger sits in a semi-reclined position at the front. Independent drivetrains allow each rider to pedal at their own pace. Not only does this make it a pleasure to ride, but the people are close to each other for easy conversation.

Suitable for children (from 1.20 m) and people with disabilities.
Customers have already taken it on Belgian trains, car racks, and in vans.

Model: Hasebike Pino.

Check that you’ve selected the bike size. If not, it will automatically show as unavailable.

If the bike remains unavailable, it means they’re all rented out for that date. However, here are some options:

• Adjust the departure date or time slightly; sometimes a few hours makes a difference. 
• If you’re between sizes, check if another size is available. 
• Consider a different type of bike.

Feel free to email us if you need any advice.

The sooner, the better! In peak season, some bikes or accessories are in high demand.
Booking via the website is required at least 3 days before departure. For last-minute adventures, email us.

Electric bikes are equipped with high-capacity 500 Wh batteries. Range depends on several factors:

• Eco mode on flat terrain: up to 150 km
• Turbo mode with elevation: around 30 km
• Standard (tour) mode: average of 70–80 km

Prices vary by bike and pannier type and rental duration.
We offer discounted daily rates for longer rentals.
You can pick up the bike the evening before (between 4:30–6:00 p.m.) free of charge, and no charge for returns before noon.

Feel free to make a simulation on the website to estimate the budget.

Each bike comes with:

• A lock, a spare inner tube, a handlebar bag
• One repair kit (tire levers, multitool, pump), and a phone holder are provided per group.
• Trekking, touring, and electric bikes come with built-in lights. Gravels don’t, but we can lend lights if you let us know in advance by email.

We’re located at Grand Hospice, in the heart of Brussels, between Central and North stations.

Address: 7 Rue du Grand Hospice, 1000 Brussels
Inside the building, take the corridor on the right to rooms D3–D5 (we have two doors).

We do not offer delivery or alternate pick-up/return locations.

Pick up your bikes and accessories at the time scheduled in your reservation.

We’re generally open weekdays 10 a.m.–6 p.m between March and November. From May to mid-September, we’re often open Saturday mornings (10–12:30) and late Sunday afternoons (4–6 p.m.).

Please arrive at the agreed time: without a reservation, we may not always be on site. What’s more, if you return your bikes later than agreed, we may not have enough time to check them before renting them again.
If you wish to come at another time or for another reason, please let us know in advance.

For the return, a drop-off outside of our opening hours is possible: contact us for details.

• Free withdrawal within 14 days of booking (bank fees not refunded)
• 50% refund up to 10 days before departure
• No refund less than 10 days before departure

Yes: €50 for panniers only; €250 for a fully equipped bike; €500 total if booking two or more bikes
If you paid the rental by Bancontact: the deposit will have to be paid by bank transfer. It can also be paid via a banking app on the day of departure.
If you paid the rental by credit card: the amount will be blocked on your card during the trip.

We will release or refund the deposit once our mechanic checks the returned gear.

Yes, you can! However, if you’re visiting Brussels, we advise you to rent a bike from Cyclo or Provélo. The bikes there are more suitable and cheaper by the day.

All our bikes are equipped with flat pedals.
We can install SPD pedals or Crankbrothes eggbeaters if you wish (€7 per trip).
You can also bring your own pedals.

Yes, we lend helmets free of charge, subject to availability.
We accept no liability for helmet safety, as we cannot verify whether they’ve been damaged during prior rentals. Damaged helmets are, of course, immediately removed from circulation.

It’s important to store your bike inside during the night, especially if you stay in Brussels.

• You can choose a “bike-friendly” labeled accommodation.They have secure bike parking.
  Here is information about bike friendly places outside Brussels
• You can also leave your bike in a secured parking space.
• For a more authentic experience, try the Warmshowers community: it’s a platform for bike travelers to find host homes.

Yes, you can leave bags in our storage space—we’ll label them with your name.
The space is locked when we’re not there, and we keep an eye on it.
However we take no responsibility for theft, but no issues have been reported so far.

Yes! But bikes cannot be transported by airplane.
You can take them by train, car, ferry, or van.

You’ll need a bike supplement in addition to your ticket.
Check the SNCB website or app to find which carriage holds the bike compartment.
Reservations are not possible, so avoid rush hours when access might be more difficult—though being denied access is rare.

For travel to/from Amsterdam: regional trains (Eurocity) are better than high-speed ones (Eurostar), to avoid needing to dismantle the bike.